Frequently Asked Questions

Shopping

How do I place an order?

Browse our products, add what you need to your cart and select “Order on WhatsApp”. Your cart will be sent to our team so we can help you complete your order.

Can I order directly through WhatsApp?

Yes. You can contact the Benbells team directly on WhatsApp for assistance with your order.

Can I visit a physical store?

Yes. Benbells has locations in Adenta and Ashaley Botwe.

Products

How do I know if a product is available?

Product availability is displayed on the website. If you need confirmation, our team can also confirm availability through WhatsApp.

Can I ask about a product before ordering?

Yes. Contact us through WhatsApp and our team can help you with product information and availability.

Orders

Can I change my order?

Contact us on WhatsApp as soon as possible. Changes depend on whether your order has already been processed.

How do I know my order has been confirmed?

Our team will confirm your order and provide the next steps through WhatsApp.

Delivery

Do you deliver?

Yes. Delivery details and timing are confirmed with you on WhatsApp after you send your cart. We do not guess a fee on the website.